Mac tech support issues more likely software or peripheral problems than hardware failures

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Nearly all of issues Mac customers encounter relate to e mail and printers, in response to assist vendor Rescuecom, whereas points with macOS itself, Apple {hardware}, and different apps are drastically much less widespread.

Whereas a Mac could often require a restore, it’s claimed that many of the drawback is not all the way down to an issue attributable to Apple’s personal merchandise. Third-party {hardware} and companies appear to be the principle issue behind a choice to hunt help, knowledge from Rescuecom’a 2021 Apple Mac Laptop Restore Report claims.

To Rescuecom, points with printers and emails dominate the queue, making up 19.3% and 18.7% of queries respectively. Points with “Web or Community” reside in third with 14.1%, whereas virus issues and sluggish computer systems are fourth and fifth with 13.6% and 13.4% respectively.

Decrease down the record, knowledge restoration and motion requests are sixth at 9.9%, and blue and clean screens make up 8.1% of queries. Human error is concerned with simply 1.41% of issues within the report.

On the backside of the assist request record is {hardware} at ninth place with 0.53% of queries, macOS issues at 0.35%, and Mac Apps at 0.18%.

In line with the corporate, the very low proportion of macOS points differs enormously from the frequency of associated issues amongst Home windows customers. Rescuecom reckons it is attributable to Apple’s management over all the {hardware} ecosystem.

“Apple [macOS] is dependable as a result of [macOS] is particularly designed to run on Apple-designed and manufactured {hardware}, whereas Microsoft Home windows has to run on 1000’s of various pc configurations,” mentioned Rescuecom CEO David A. Milman. On Microsoft’s aspect, solely “roughly 4 % of the Home windows market” run by itself Floor pc line.

“For that reason, Apple programs and software program don’t require the excessive degree of pc restore we’re seeing with Home windows machines,” the CEO added.

The reliability of Macs over different platforms has surfaced a couple of instances previously, with a 2018 Rescuecom report exhibiting Apple as being essentially the most dependable out of all distributors it serviced. The 2020 model of the identical report nonetheless confirmed Apple was nonetheless a really dependable model compared in opposition to distributors like HP, Dell, Asus, and Acer.

A 2019 Jamf survey decided that reliability was one of many most important causes that workers would select a Mac to make use of within the office.


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