WhatsApp Clarifies on Privacy Policy Update Amid Criticism, Says No Effect on Individual Chats

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WhatsApp on Tuesday offered clarification on its latest privateness coverage replace and said that the newest change did not have an effect on the privateness of messages despatched to family and friends in any means. The moment messaging platform stated it needed to “deal with rumours”, and that reiterate that it’s going to “proceed to guard your personal messages with end-to-end encryption. It stated it couldn’t see your personal messages or hear your calls. It additionally emphasised that its mother or father firm Fb may additionally not learn messages or calls of its customers. The brand new improvement comes amid public criticism in opposition to WhatsApp over its privateness coverage replace that passed off final week and can be relevant from February 8.

Addressing consumer considerations over the privateness coverage replace, WhatsApp launched a brand new FAQ web page on its web site that highlights personal communication on the app.

“Neither WhatsApp nor Fb can learn your messages or hear your calls with your pals, household, and colleagues on WhatsApp. No matter you share, it stays between you,” the platform stated. In a thread, it added, “Our privateness coverage replace doesn’t have an effect on the privateness of your messages with mates or household.”

 

WhatsApp additionally said that it did not maintain logs of consumer communications. “Whereas historically cellular carriers and operators retailer this info, we imagine that retaining these data for 2 billion customers could be each a privateness and safety danger and we do not do it,” it famous.

On the placement sharing half, WhatsApp identified in its newly created FAQ web page that it could not see the shared location of customers and neither may Fb. The platform underlined that when somebody shares location on its app, it is end-to-end encrypted — which means it could not be seen by anybody besides the individuals with whom it’s shared with.

Nonetheless, it is very important notice that WhatsApp does accumulate and use exact location info of consumer units. “Even when you don’t use our location-related options, we use IP addresses and different info like cellphone quantity space codes to estimate your basic location (e.g., metropolis and nation). We additionally use your location info for diagnostics and troubleshooting functions,” the up to date privateness coverage mentions.

The FAQ web page additionally famous that WhatsApp did not share contacts with Fb. “Once you give us permission, we entry solely the cellphone numbers out of your deal with guide to make messaging quick and dependable, and we do not share your contacts lists with the opposite apps Fb gives,” it stated.

Equally, WhatsApp stated that group chats on the platform remained personal and end-to-end encrypted. “We use group membership to ship messages and to guard our service from spam and abuse. We do not share this information with Fb for advertisements functions,” the FAQ web page famous.

By way of information sharing that has introduced the privateness controversy, the Fb-owned platform stated the replace included modifications associated to messaging companies on WhatsApp.

“Some giant companies want to make use of internet hosting companies to handle their communication. Which is why we’re giving companies the choice to make use of safe internet hosting companies from Fb to handle WhatsApp chats with their clients, reply questions, and ship useful info like buy receipts,” the platform stated.

It additionally talked about the arrival of recent commerce options, which may permit companies to promote their items and companies from WhatsApp, that would require personalisation. For that, purchasing actions of customers could possibly be used to personalise the expertise. WhatsApp, nonetheless, said that such options had been non-obligatory.

The updates within the privateness coverage have inadvertently helped aggressive platforms together with Telegram and Sign to realize some success. Nonetheless, WhatsApp already careworn that the modifications had been to deal with enterprise accounts.


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